Sort By: 
Resource Center
FAQ

The HTML5 viewer is not rendering readable text in Firefox when when using Bootstrap or YUI 3. What can be done to fix this?

With the increasing availability of Digital SLR cameras in the consumer market, many users are choosing to capture images in their camera manufacturer's proprietary RAW format in order to retain image information that is normally lost when capturing to the default JPEG format. Retaining as much information as possible is crucial to the workflow of most photographers so that they can perform post-processing with minimal loss of quality. Additionally, the rising popularity of HDR, TiltShift, and other photographic techniques have made retaining greater dynamic range in digital images paramount.

Tags:
FAQ
Applies to
v. 8

PCCIS Uploading of files

The first call in a PCCIS workflow is to the following URL:

http://localhost:18681/PCCIS/V1/ViewingSession

In this call, one of the parameters is the document source in “documentSource”. This parameter controls whether the file will be uploaded or downloaded. The default for this value is “api”, meaning the file will be uploaded. Changing this value to “http” when making that call tells the PCCIS service to download the file.

To use this, you must also specify the “externalId” in the same request. This is usually any value that should uniquely identify the file being viewed -- though this is not enforced. However, when downloading the file, this is the parameter used that tells PCCIS from where to download the file, and must be the full publicly accessible URL of the file.

You also need to specify the “documentExtension” of the file being viewed, such as “pdf”, “doc”, “tif”, and so on.

Adding these 3 values to the POST call will instruct PCCIS to download the file and begin the viewing process. This will eliminate the need for the PUT call to upload the file. All of these values, as well as other parameters for this request are documented here:http://help.accusoft.com/PCC/v8.2/HTML/webframe.html#PCCIS%20RESTful%20Web%20API.html

Tags:
FAQ
Applies to
v. 8

Installing PCCIS on a multi-server configuration

I am trying to configure PCCIS in a multi-server configuration. Are there any additional steps that can be provided for how to configure the samples in this environment?

Tags:
FAQ
Applies to
v. 8

Installing Asian Fonts

The following describes amended steps that need to be performed in order to install Asian fonts on RHEL 6 based distributions, such as CentOS 6. In these distributions, the old language font group packages are no longer available. Instead, these releases have “group” lists which bundle multiple packages together. In order to see all language packages available through this interface, you can type the following command:

# yum grouplist

This will output all group packages, the last section of which is “Available Language Groups”. Note that some packs may already be installed, in which case, they will be visible under “Installed Language Packs” at the top of the list. In this case, “chinese-fonts” is now “Chinese Support”. To install this package, run the following command:

# yum groupinstall "Chinese Support"

To install all languages listed in the help file, run the following commands:

# yum groupinstall "Chinese Support"

# yum groupinstall "Japanese Support"

# yum groupinstall "Korean Support"

# yum groupinstall "Kannada Support"

# yum groupinstall "Hindi Support"

If special language characters still do not appear in the Flash viewer when using the legacy ProxyServer service, add the following parameter to the conversion URL specified in your application:

flashver=9

FAQ
Applies to
v. 8

How can I make the HTML5 viewer always render raster pages using the PCCIS service?

How can I make the HTML5 viewer always render raster pages using the PCCIS service?

FAQ
Applies to
v. 8

I am looking for additional information on using Prizm Content Connect. Where can I find more information?

I am looking for additional information on using Prizm Content Connect. Where can I find more information?

 

FAQ
Applies to
v. 7

When I am signed in as System Account, redirection/DRM is not working for documents even though I have enabled it

When I am signed in as System Account, redirection/DRM is not working for documents even though I have enabled it. Why is this and how can this issue be resolved?

FAQ

I have a questions regarding Prizm Content Connect licensing. Where can I find more information?
Use our sample images or try your own to evaluate FormSuite's complete forms processing functionality using these representative applications

Tags:
FAQ

Why do I see this error, “The file '/_admin/hConfigurator.aspx does not exist” when trying to install the Sharepoint part of the PCC product?

Please make sure that both the PrizmViewer-Installer.exe  and Setup.exe installers have been run on the server where your Sharepoint environment is installed.

FAQ
Applies to
v. 6

The documents keep opening in the default viewer and not the Prizm Connect Connect Viewer. How can I correct this issue?

You need to make sure the Client Integration setting is always turned “off” for the site. You can do this from the Central Administration on your Sharepoint server under the Authentication Providers. If not then all doc, xslx, pdf, etc. files will try to open in the local default viewer and not Prizm Content Connect.

FAQ

I am looking for addtional information on using Prizm Content Connect. Where can I find more information?

I am looking for addtional information on using Prizm Content Connect. Where can I find more information?

FAQ

I have a question regarding Prizm Content Connect licensing. Where can I find more information?

I have a question regarding Prizm Content Connect licensing. Where can I find more information?

FAQ

Do I Need a Specific OS or Server Environment to use Prizm Content Connect?

There is no need to install or set up any product on the client side, as the user interface is web-based and works in any modern JavaScript enabled browser with minimum Adobe Flash 9.0 Plugin installed. On the server side, you just need to install Prizm Content Connect's server software. Please the title for a detailed list of supported operating systems.

Tags:
FAQ
Applies to
v. 6,7

Why Does the Prizm Content Connect Viewer Flicker in IE After Integration?

This demonstates revolving a flickering issue in IE.

Tags:
FAQ
Applies to
v. 6,7

Can I Set the Height/Width of the Prizm Content Connect Viewer to 100% of the Browser?

This demonstrates setting the width and height of the Prizm Content Connect object.

FAQ
Applies to
v. 6,7

Can I Use JavaScript to Dynamically Resize the Prizm Content Connect Viewer Height/Width?

This demonstrates using JavaScript to dynamically resize the Prizm Content Connect object.

FAQ
Applies to
v. 6,7

Can I Receive Events from the Prizm Content Connect Viewer?

This details receiving events from the Prizm object.

FAQ
Applies to
v. 6,7,8

What is the Minimum Recommended Server Size for Prizm Content Connect?

This outlines the minimum recommended server size.