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FAQ
Applies to
v. 8

I have installed the PCC product to a different drive and am trying to use the PCCIS Web API

1) In the file named: C:\Prizm\PCCIS\ConversionService\pcc.config change all of the instances of “C:\” to be the drive location that you have installed the product to on your system.

2) Restart IIS or the appropriate web service that is being used.

Tags: Viewer
FAQ
Applies to
v. 8

The HTML5 viewer is not rendering readable text in Firefox when when using Bootstrap or YUI 3. What can be done to fix this?

This is due to the use of Normalize.css in those frameworks, and the issue will appear in all frameworks using Normalize.css.

Tags: Viewer
FAQ
Applies to
v. 8

Where can I find the log files for the Prizm Services?

For Linux Systems:

They are available in /usr/share/prizm/logs. There will be 3 logs there:

ImagingService-yyyy-mm-dd.log, ConversionService-yyyy-mm-dd.log, and proxyserver-yyyymmdd.log.

For Windows Systems:

They are available in two different locations:

In c:\prizm\logs you will find proxyserver-yyyymmdd.log

In %programdata%\Accusoft\Prizm\Logs you will find ImagingService-yyyy-mm-dd.log and ConversionService-yyyy-mm-dd.log

http://localhost:8080/PrizmCC_PCCIS_Samples_CS/

 

FAQ
Applies to
v. 8

PCCIS Uploading of files

The first call in a PCCIS workflow is to the following URL:

http://localhost:18681/PCCIS/V1/ViewingSession

In this call, one of the parameters is the document source in “documentSource”. This parameter controls whether the file will be uploaded or downloaded. The default for this value is “api”, meaning the file will be uploaded. Changing this value to “http” when making that call tells the PCCIS service to download the file.

To use this, you must also specify the “externalId” in the same request. This is usually any value that should uniquely identify the file being viewed -- though this is not enforced. However, when downloading the file, this is the parameter used that tells PCCIS from where to download the file, and must be the full publicly accessible URL of the file.

You also need to specify the “documentExtension” of the file being viewed, such as “pdf”, “doc”, “tif”, and so on.

Adding these 3 values to the POST call will instruct PCCIS to download the file and begin the viewing process. This will eliminate the need for the PUT call to upload the file. All of these values, as well as other parameters for this request are documented here:http://help.accusoft.com/PCC/v8.2/HTML/webframe.html#PCCIS%20RESTful%20Web%20API.html

Tags:
FAQ

Installing PCCIS on a multi-server configuration

I am trying to configure PCCIS in a multi-server configuration. Are there any additional steps that can be provided for how to configure the samples in this environment?

Tags:
FAQ
Applies to
v. 8

Installing Asian Fonts

The following describes amended steps that need to be performed in order to install Asian fonts on RHEL 6 based distributions, such as CentOS 6. In these distributions, the old language font group packages are no longer available. Instead, these releases have “group” lists which bundle multiple packages together. In order to see all language packages available through this interface, you can type the following command:

# yum grouplist

This will output all group packages, the last section of which is “Available Language Groups”. Note that some packs may already be installed, in which case, they will be visible under “Installed Language Packs” at the top of the list. In this case, “chinese-fonts” is now “Chinese Support”. To install this package, run the following command:

# yum groupinstall "Chinese Support"

To install all languages listed in the help file, run the following commands:

# yum groupinstall "Chinese Support"

# yum groupinstall "Japanese Support"

# yum groupinstall "Korean Support"

# yum groupinstall "Kannada Support"

# yum groupinstall "Hindi Support"

If special language characters still do not appear in the Flash viewer when using the legacy ProxyServer service, add the following parameter to the conversion URL specified in your application:

flashver=9

FAQ
Applies to
v. 8

The Flash Viewer shows this error: Error #2032 – Streaming Error. How can I fix this?

The Flash error #2032 is a result of cross domain accessibility issues on the client (browser). This can be a result of blocking fpdownload.adobe.com (the Adobe Flash player CDN), or a VPN changing the MIME type of the crossdomain.xml file served from Adobe.

The Flash viewer requires several runtime shared libraries (RSLs) in order to run. These RSLs are cached in when used, and lower the load time and page size for returning users (or users of Flash across the Internet). These files are generally served by the Adobe CDN, but can come from elsewhere as well.

There are three options to fix this issue:

  1. Make sure that traffic from fpdownload.adobe.com is not being blocked by the client network.

  2. Check the MIME type of all crossdomain.xml files being served to the application. The correct MIME type is “text/x-cross-domain-policy”. Fix this in VPN or proxy settings.

  3. Serve the required RSLs from the server hosting the Prizm Content Connect application. The steps for this are detailed below:

Serving RSLs locally:

The Flash viewer has a failover in place, which allows it to look in the root directory of the viewer for the required RSLs. Placing them in the same folder as the FlashViewer.swf file, these files can be served to someone either blocking the Adobe CDN or incorrectly receiving the crossdomain.xml file. The below steps detail how to acquire and use those files.

  1. Download the correct Flex SDK from this URL:http://sourceforge.net/adobe/flexsdk/wiki/Downloads/.

    1. PCC 7.3 and earlier use Flex SDK v4.1.

    2. PCC 8.0 uses Flex SDK v4.1.

    3. PCC 8.1 uses Flex SDK v4.5.

  2. Unzip the file. Go to frameworks > rsls.

  3. Copy all of the .swf and .swz files from here to the same folder on the server as the FlashViewer.swf or FlashViewerAnnotation.swf file.

This should allow the files to be served locally, even without access to the Adobe CDN or crossdomain.xml files.

Tags:
FAQ
Applies to
v. 8

How can I make the HTML5 viewer always render raster pages using the PCCIS service?

How can I make the HTML5 viewer always render raster pages using the PCCIS service?

FAQ
Applies to
v. 8

I am looking for additional information on using Prizm Content Connect. Where can I find more information?

I am looking for additional information on using Prizm Content Connect. Where can I find more information?

 

FAQ
Applies to
v. 8

I have a question regarding Prizm Content Connect licensing. Where can I find more information?

I have a question regarding Prizm Content Connect licensing. Where can I find more information?

FAQ
Applies to
v. 7

When I am signed in as System Account, redirection/DRM is not working for documents even though I have enabled it

When I am signed in as System Account, redirection/DRM is not working for documents even though I have enabled it. Why is this and how can this issue be resolved?

FAQ
Applies to
v. 7

I am looking for additional information on using Prizm Content Connect. Where can I find more information?

I am looking for additional information on using Prizm Content Connect. Where can I find more information?

FAQ

I have a questions regarding Prizm Content Connect licensing. Where can I find more information?

I have a question regarding Prizm Content Connect licensing. Where can I find more information?

FAQ
Applies to
v. 6

The Document Tree Viewer and Document Preview Custom field are displaying the Prizm Content Connect viewer but not my documents. How do I correct this?

These two add-ons require that the DRM/redirector viewer be disabled for the document Libraries that you wish to enable them on. To disable the DRM/redirector viewer:

  1. Go to SharePoint Central Administration
  2. Go to Application Management
  3. Go to Prizm Configuration
  4. Select the Site and Document Library that you wish to enable the Tree or Preview Field on.
  5. Click Disable Viewer for all users on the selected Library.

FAQ

Why do I see this error, “The file '/_admin/hConfigurator.aspx does not exist” when trying to install the Sharepoint part of the PCC product?

Please make sure that both the PrizmViewer-Installer.exe  and Setup.exe installers have been run on the server where your Sharepoint environment is installed.

FAQ
Applies to
v. 6

The documents keep opening in the default viewer and not the Prizm Connect Connect Viewer. How can I correct this issue?

You need to make sure the Client Integration setting is always turned “off” for the site. You can do this from the Central Administration on your Sharepoint server under the Authentication Providers. If not then all doc, xslx, pdf, etc. files will try to open in the local default viewer and not Prizm Content Connect.

FAQ

I am looking for addtional information on using Prizm Content Connect. Where can I find more information?

I am looking for addtional information on using Prizm Content Connect. Where can I find more information?

FAQ

I have a question regarding Prizm Content Connect licensing. Where can I find more information?

I have a question regarding Prizm Content Connect licensing. Where can I find more information?