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FAQ

I am looking for a product to convert IMJ files to JPG files

Accusoft has a command line utility that can be downloaded here:

http://ftp2.accusoft.com/imjutils/imjutils.zip

Please note: The IMJ Utility is not compatible with modern OS’s(i.e. Windows 7 and later) and downloading and using it is entirely at your own risk.

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FAQ

How can I ensure that the solution key will be the correct data type for the SetSolutionKey function in the .NET toolkits?

Some of the Accusoft toolkits expect the parameters of the SetSolutionKey function to be signed numeric values. When you purchase a deployment license from Accusoft, it is returned in the default form as hexadecimal numbers. When using these directly as the parameters of the SetSolutionKey method in .NET (C#, for example), these values may be seen as unsigned integers. To address this, convert the number to a signed integer, in the manner of the following:

SetSolutionKey(System.Convert.ToInt32(0x00…), …)

In the line above, the Convert.ToInt32 function is enacted to have the hexadecimal value represented as a signed, 32-bit integer.

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FAQ

How do I obtain my Development License on a machine with no internet access when using the Silverlight SDK?

The License Manager which ships with the ImageGear Silverlight product does not create a hardware-encoded URL for disconnected registrations. Consequently, disconnected registration is less straightforward with the Silverlight products than it is with the other products.

FAQ

Where can I obtain a CAB file for the appropriate Accusoft control?

Where can I obtain a CAB file for the appropriate Accusoft control?

Tags: SDK
FAQ

Why am I receiving a bounced back message with the text, "Our system detected an illegal attachment on your message"?

If you need to send us an attachment that contains an EXE or DLL or any scripting file formats, we can no longer accept these file formats in ZIP files. Please provide your attachment in the RAR format.

Tags: Support
FAQ

I am trying to use an Accusoft control in Delphi and need the steps to import the control into the Delphi development environment?

This details the steps to import the ActiveX into the Delphi development environment.

Tags: SDK, Support
FAQ

I have some very large files that I need to upload. Is there an FTP location that you can provide to upload the files to?

1) Open Windows Explorer and type ftp.jpg.com into the Navigation Bar.
2) Right Click inside Windows Explorer to bring up the standard context menu.
3) Find "Login As" and click it to login to FTP Server.
4) Provide the user name: support and the password: 853ae90f

Once you've successfully logged in, you can drop your files into the folder.

Tags: Support
FAQ

Can Accusoft controls be used in a multi-threaded environment and perform synchronous thread-safe processing?

Yes. An application using an Accusoft control can use multiple controls running in the same process, where they don't interfere with each other. The thread creating the control owns the control and is the only thread that can interact with it.

Tags: SDK
FAQ

When do I receive my registration codes?

Typically you will receive your registration code(s) within 6 hours of the time of purchase excluding holidays and weekends, and frequently within 6 hours on those days as well.

Tags: Licensing
FAQ
Applies to
v. 6

I lost my original registration information. How can I receive it?

Please use our Lost Codes link to access My Accusoft and view your registration and installation information.

Tags: Licensing
FAQ

Can I receive registration codes via e-mail and also receive a manual via regular mail?

No, we no longer provide paper manuals. To insure our customers always have access to the most updated support information possible, we include an electronic Help File with each product downloaded and sold.

Tags: Licensing
FAQ

How may I receive phone support from Accusoft?

Phone support is provided through our Priority Support program. If you require phone support and are not subscribed to our Priority Support program, you may purchase Support Incidents. A package of four Support Incidents entitles you to receive Priority Support, including phone, email and live chat for four separate support issues. Visit our Support Plan page for additional information.

Tags: Support
FAQ

How do I order Accusoft products?

Click on the "purchase" icon at the top right of the website or click on the "buy online" button on each product pricing page.

Tags: SDK
FAQ

How can I determine if I have the latest version of an Accusoft control?

The latest available build number for all components is listed on the Latest Builds page.

Tags: SDK