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FAQ

How do I obtain my Development License on a machine with no internet access when using the Silverlight SDK?

The License Manager which ships with the ImageGear Silverlight product does not create a hardware-encoded URL for disconnected registrations. Consequently, disconnected registration is less straightforward with the Silverlight products than it is with the other products.

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FAQ

Why am I receiving a bounced back message with the text, "Our system detected an illegal attachment on your message"?

If you need to send us an attachment that contains an EXE or DLL or any scripting file formats, we can no longer accept these file formats in ZIP files. Please provide your attachment in the RAR format.

Tags: Support
FAQ

Can Accusoft controls be used in a multi-threaded environment and perform synchronous thread-safe processing?

Yes. An application using an Accusoft control can use multiple controls running in the same process, where they don't interfere with each other. The thread creating the control owns the control and is the only thread that can interact with it.

Tags: SDK
FAQ

How may I receive phone support from Accusoft?

Phone support is provided through our Priority Support program. If you require phone support and are not subscribed to our Priority Support program, you may purchase Support Incidents. A package of four Support Incidents entitles you to receive Priority Support, including phone, email and live chat for four separate support issues. Visit our Support Plan page for additional information.

Tags: Support